ESTIMATED DELIVERY TIMES

 

Unfortunately, our delivery times are only estimates and cannot be guaranteed, may delivery times are aware of slight delaysbut we have found them to be accurate in the majority of orders.

We're also working closely with our couriers to ensure safe deliveries and this includes drivers signing on behalf of customers and parcels being left in safe places.

Economic Delivery:

  • USA & Canada: 6-12 business days.
  • United Kingdom: 6-12 business days.
  • Western Europe: 6-15 business days.
  • Eastern Europe:6-15 business days.
  • Rest of World: 6-20 business days.

Express Delivery:

  • USA & Canada: 1-4 business days. 
  • United Kingdom: 1-5 business days.
  • Western Europe: 1-6 business days.
  • Eastern Europe: 1-6 business days.
  • Rest of World: 2-11 business days.

If your order has still not arrived on or before the expected delivery date provided at checkout and in your order confirmation email then please track your order.

DELIVERY COSTS

 

Delivery cost will depend on the type of postage selected and will be calculated at the checkout:

  • Standard Delivery: €9
  • Express Delivery: €19

**Free Delivery on all orders over €99

 

DELIVERY SERVICE

 

All our international deliveries are handled by UPS, FedEx, DHL, EMS or e-packet.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At La Pose we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

 

WHERE IS MY ORDER?

 

If you have ordered within the last 24-48 hours then please be patient. Your item is in the postal system and is working its way towards you! Unfortunately, our delivery times are only estimates and cannot be guaranteed, but we have found them to be accurate in the majority of orders. If your order has still not arrived on or before the expected delivery date provided at checkout and in your order confirmation email then please track your order.

Resource implications of the continuing advice regarding coronavirus means Royal Mail may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.

 

CORONAVIRUS UPDATE

 

It's business as usual here at La Pose but with coronavirus creating uncertainty we wanna keep you updated with the latest advice our couriers have provided us with:

- There is no evidence to suggest you can catch coronavirus through envelopes/ packages.
- Where possible, select a safe place for your parcel to be delivered.
- If you are self-isolating, a friend or family member can sign for your parcel if they can provide your ID. Alternatively, they can leave this at your doorstep and stand a few feet back whilst you receive this from your doorstep.
- Use a stylus when signing for your parcel if required – many couriers are no longer accepting signatures upon delivery.
- For official WHO guidance and information, please visit:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

We are aware of slight delays on delivery times. We have been informed by our other couriers that they are still fully operational and parcels won’t be delayed, this is an extremely unprecedented time for every retailer and delivery company and therefore, this may change in the future. We’ll be sure to keep you updated if and when delays become more likely.

 

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

 

Depending on the value of your order, your package may or may not be charged customs or import taxes. In our experience, order values of less than £30 / $40 are unlikely to incur any import duties or fees in most countries. Canada is one of the few exceptions where customs duties are applied on all clothing imports above $30.

However, if your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to La Pose. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.

Please note that in our experience, items purchased with economy delivery are more likely to be held in customs for a longer period of time. By selecting international economy delivery, your estimated delivery date may not be accurate due to delays at customs that we cannot control.